AgentVoice
AgentVoice is an AI-powered voice call automation platform that creates agents capable of answering and making phone calls, executing tasks like scheduling appointments, updating CRMs, sending messages, and managing workflows in real-time.
AgentVoice
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Updated: January 27, 2026
Overview
AgentVoice is a platform that allows creating AI-powered voice agents to automate phone calls. The agents not only converse naturally but execute concrete actions during and after calls, such as scheduling appointments, updating CRM records, collecting structured data, and sending follow-up communications, all without manual intervention.
The platform is designed for sales, customer support, marketing, and operations teams wanting to scale their telephone communication processes. It is especially useful for companies handling high volumes of inbound or outbound calls and seeking intelligent automation with integration to existing systems.
AgentVoice's differentiator lies in its agents' ability to execute tasks in external systems during conversation, combining natural language processing with workflow automation. The platform offers complete programmatic control via API, but also enables visual configuration without need for technical development.
Key Features & Functionalities
- Memory with Tool Context: Agents remember previous conversations, actions performed in integrated systems, and customer context across multiple calls, providing continuity in interactions.
- Workflow Automation: Defines pre-call, during-call, and post-call actions with custom logic or templates, automatically executing tasks while conversation happens.
- Intelligent Routing: Manages call queues, voicemail logic, transfers, and supervisory controls at scale, ensuring calls are appropriately directed.
- Outbound Campaign Management: Allows launching campaigns to hundreds or thousands of contacts, tracking success metrics, extracting structured data, and optimizing performance in real-time.
- Complete API and Visual Editors: Offers total programmatic control for developers through complete API, while business teams can use visual editors and templates without writing code.
- External System Integration: Connects via webhooks, REST API, or over two hundred tools through Zapier and Make, including SIP trunking support for telecommunications.
- Analytics and Conversational Intelligence: Provides real-time dashboards, complete transcriptions, recordings, and performance insights on each interaction, allowing detailed analysis and continuous improvement.
Use Case Examples
- Automated Scheduling: Voice agents answer customer calls, check availability in integrated calendars, and automatically confirm appointments, reducing burden on administrative teams.
- Lead Qualification: In outbound campaigns, agents collect prospect information, qualify leads according to defined criteria, and update CRM with structured data, without manual entry.
- Customer Support: Answer support calls, consult knowledge bases, update tickets, and resolve common issues while maintaining natural conversations, escalating to humans when necessary.
- Sales Follow-up: Make follow-up calls after previous interactions, remembering historical context and executing actions like sending proposals or scheduling closing meetings.
- Surveys and Feedback Collection: Conduct structured telephone surveys, extracting organized responses and storing data directly in analysis or CRM systems.
How to Use
- Create Account and Define Agent: Access the platform, create an account, and configure your first agent defining its purpose, behavior, and conversational personality.
- Choose Voice and Configure Script: Select the voice the agent will use and define conversation script, being able to create custom scripts or use available templates.
- Connect Tools and Systems: Integrate the agent with your existing systems via webhooks, API, or third-party connectors, defining which data to access and which actions to execute.
- Configure Workflows: Establish automations the agent will execute before, during, and after calls, such as retrieving CRM information or sending follow-up messages.
- Test and Adjust: Conduct test calls to validate agent behavior, adjusting scripts, flows, and integrations as needed.
- Launch Campaigns or Activate Inbound: For outbound calls, import contacts and launch campaigns with prioritization and cadence settings. For inbound, configure numbers and routing.
- Monitor and Optimize: Track metrics in real-time, analyze transcriptions and recordings, and continuously refine agent performance based on obtained insights.
Required Expertise Level
AgentVoice offers accessibility for different technical experience levels. Beginner users can configure and launch basic agents using visual editors and pre-configured templates in less than half an hour, without need for programming knowledge. Intermediate users find flexibility to customize workflows, integrations with common tools, and conversational logic without deep technical development. Advanced users have access to complete API with total programmatic control, allowing complex integrations, custom automations, and sophisticated enterprise configurations requiring knowledge in development and system architecture.
Available Integrations
- Webhooks and REST API: Direct integration with custom systems through HTTP calls for sending and receiving data in real-time.
- Zapier and Make: Access to over two hundred business tools and applications through automation platforms, facilitating no-code connections.
- SIP Trunking: SIP trunking support for integration with existing telecommunications infrastructure, allowing number control and advanced routing.
- Telephony Providers: Native integration with providers like Twilio for call and phone number management.
Plans & Subscription Models
- Free: There is no confirmed information about free plan on the official website.
- Paid Plans: The platform offers different monthly or annual subscription levels, varying in included conversation minutes, number of simultaneous agents, concurrent calls, and advanced features like custom voices, premium AI models, and priority support. Higher plans offer greater minute volume, unlimited agents, and dedicated support available continuously.
- Enterprise: Customized solutions for organizations with specific volume, integration, and support needs, with tailored pricing.
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